Frequently asked questions

Simply browse our store, select the product you would like to purchase, choose any available options, add it to your cart, and proceed to checkout.

You will be asked to provide your shipping, billing, and payment information before completing your purchase.

After placing your order, you should receive an order confirmation email. If you do not receive it, please check your spam or junk folder. If you still cannot find it, contact us at Contact@saborine.com.

Contact us as soon as possible at Contact@saborine.com. We will do our best to accommodate your request. However, once an order has entered processing or has already shipped, we may not be able to change or cancel it.

Please contact us as soon as possible if you entered an incorrect shipping address. If the order has not yet been processed or shipped, we may be able to update it. Once it has shipped, we may no longer be able to modify the delivery address.

Orders are generally processed within 1–3 business days after payment confirmation. Orders are typically not processed on weekends or public holidays. Processing times may be longer during holidays, high-demand periods, or other exceptional circumstances.

Estimated delivery times after processing are:

• United States: 5–12 business days
• Europe: 7–15 business days
• Other international destinations: 10–20 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, transportation disruptions, seasonal demand, or other circumstances outside our control.

Yes. Saborine ships to the United States and selected international destinations. Available shipping options depend on the destination, product, and carrier availability. Available shipping methods will be displayed during checkout.

Shipping costs are calculated at checkout. The cost may depend on the destination, shipping method, package size, package weight, and available promotions. Free shipping may be offered on qualifying orders when indicated on our website.

When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow approximately 24–48 hours after shipment for tracking information to update.

Tracking information may occasionally take 24–48 hours to update. If tracking has not updated for an extended period, contact us at Contact@saborine.com.

Shipping delays can occur due to carrier delays, weather, customs processing, transportation disruptions, high seasonal demand, or incorrect shipping information. If your shipment is significantly delayed, contact us at Contact@saborine.com.

If your package appears to be lost in transit, contact us so we can review the shipment and, where appropriate, assist with a carrier investigation. Email Contact@saborine.com.

Check around the delivery location, with household members and neighbors, review any delivery photograph, and contact the shipping carrier. If you still cannot locate your order, contact us at Contact@saborine.com.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer. Customs processing may also result in additional delivery time.

We offer a 30-day return policy. You have 30 days after receiving your item to request an eligible return.

To be eligible for a return, the item should generally be in the same condition in which it was received, unworn or unused, in its original packaging, and with applicable tags attached. You may also be required to provide proof of purchase.